06 / AI Agents
AI chatbots and agents for small business
The front desk for everything written. Questions in your website chat answered at midnight, the inbox sorted by what needs you, and bookings taken while you're on a job.
Updated
What's included
- Website chat that answers real questions using your actual pricing and policies
- Inbox triage — urgent surfaced, routine handled, noise filed
- Quote-form and email inquiries answered or routed, details already collected
- Booking taken straight into the calendar you already use
- Scoped so it says "let me get Travis" instead of guessing
- Every conversation logged where you can read it
- Tone tuned to how you actually talk to customers
What does an AI agent handle that a receptionist doesn't?
Everything that doesn't arrive as a phone call. The AI receptionist owns the phone: missed-call text-back and after-hours answering. Agents work the written channels: the chat on your website, the inbox, the quote form, and the calendar. If missed calls are where you lose work, start with the receptionist.
A chat agent answers the questions people type into your site at 11pm: do you serve my area, what does a deep clean include, can I get on the schedule next week. It answers from your real service area, hours, and policies, and when a question needs you, it collects the details and passes them on. Inbox triage does the same for email: urgent requests rise to the top, routine ones get answered, and the rest gets filed.
What it will not do
It will not quote a job it does not have numbers for, promise a schedule it cannot see, or improvise a policy. Every agent gets built with an explicit edge: past that line, it hands off to a person and says so plainly.
An agent that confidently invents an answer costs more than no answer at all. The scoping is most of the work.
Common questions
What is an AI agent for a business?
A front end that talks to customers in writing — website chat, email, and your quote form — using your real pricing, policies, and calendar. It answers the routine questions, books what it can, and hands off to a person the moment something needs judgment. Phone calls belong to the AI receptionist.
Should I start with an AI agent or the AI receptionist?
Start where you lose the most work. If it's calls you miss while you're on a job, start with the AI receptionist; it owns the phone. If customers mostly reach you through your website, email, or quote form, start with an agent for chat, inbox triage, and booking.
Will it read like a robot to my customers?
It gets tuned to how you already talk to customers, and it is scoped to say "let me get Travis on this" rather than guess. An agent that confidently invents an answer costs more than no answer at all, so the boundaries are most of the work.
Can it book appointments on my calendar?
Yes — into the calendar you already use, with the rules you already follow about lead time, service area, and what needs a person to confirm first.